AT&T

Professional, educated and well spoken... Pass company testing (educational and psychological)

Know somebody within.

Hard work and determination. Hired directly out of college. Able to communicate sensitively and efficiently across cultural divides. Strong ability to build and manage customer relationships. Team leadership skills complimented by high personal energy.

Obtained and refined HR Skill set

Getting 100% on their technical test.

I believe their phone assessment test is the key factor. The test showed the ability to take in information, use the information in a competent manner, as well as the ability to listen and talk with customers.

The most challenging aspects to my job at AT&T was being able to break down the ordering process to analyze delays in a customer service orders, and to understand the multitude of data bases that work with each other to allow for service orders to be placed. From the OSP Engineering work prints in OPTI-NT that feed the various databases from Aotl to Granite to FACS to the various business office application....

From starting as a directory assistance operation to working in construction as a splicer and lineman to ending my career in OSP Engineering. The first lesson learned was the customer is paying my salary and delivery of a service or product must be on time or delivered before the due date. This has always been my philosphy to take care of the customer. Ending my career as an OSP Engineering, I worked to design projects to meet the telecommunication needs for AT&T to ensure delivery of telecommunication services to the customer on a timely basis for todays telecommication needs and for future telecommunication needs....

High School diploma is a start, college degree is essential and area of degree is not as important. Have worked with individuals with engineering degrees, french degrees and biology degrees. Education is key. Flexiblity to work extended hours, must be will to think outside of the box and know that the customer is the individual paying your salary....

AT&T will train you, but experience is key. Also a desire to work, is what the company is looking for your desire must be strong. The company will sense that.