Experiences at Accenture

* Provides 24x7x365 global systems/server operations support to the outsource client Morgan Stanley
* Remotely administer over 15,000 (Unix) and 5,000 (Windows) globally dispersed servers
* Liaison with global operations teams to streamline processes
* Provides training to new joiners and become mentor to junior staff
* Became subject matter expert in various technologies to facilitate the team and the engagement
* Handle escalations from peers and junior staff
* Coordinate change requests via change management process for scheduled work with the off-shore teams
* Proactively re-engineer and streamline processes for the operations of the team
* Collaborate in conjunction with various teams to achieve common goal of keeping the infrastructure running smoothly and in clean health
* With the assistance of the engineering team, resolve complex technical issues...

Customization of Amdocs Clarify Classic and Web Applications.

I assist our recruiters with finding qualified candidates. I perform initial phone screens and recommend candidates. I also think of new and creative channels to find candidates for difficult requisitions.

Training Deployment Coordinator
Single Point of Contact for manager training course for 4 operating companies, 5 trainers, and approximately 40 training sessions
* Manage and facilitate all deployment processes with Deployment, Communications, and Technical Architect teams, using MS Project
* Build and maintain relationships with Deployment Directors, Regional Deployment Coordinators, Trainers, and Administrative support
* Document, resolve, and communicate resolutions on all issues raised as part of deployment
* Manage and facilitate Regional Development Coordinator conference calls to discuss and resolve deployment issues in the field
* Manage vendor schedules and expectations
* Document feedback from the trainers to ensure successful deployment

Enhanced Supervisor Role Training Developer
* Design, develop, and deliver managerial training documentation using a combination of Power Point presentations and handouts
* Develop management skills curriculum
* Develop Microsoft Office support documentation (job aids) for management skills course including
o MS Excel
o MS Word
o MS Outlook
* Lead management skills course Train-the-Trainer sessions
* Interview key client audiences to validate courseware design

Oracle Systems Database Training Developer
* Design and develop Oracle database end user training courseware
* Lead Oracle database end user Train-the-Trainer sessions
* Deliver Oracle database end user training to small classes of 3 - 10 students
* Interview key client audiences to validate courseware design...

Oracle EBS consultant, FA, GL, AR, AO

* Provided a variety of services according to the current office service delivery model and operating guidelines
* Coordinated daily Facilities & Services activities for workgroups of 5-20 employees ensuring timely, accurate completion of all tasks
* Acted as back-up for floor coverage (as needed for TSA support)
* Used judgment to anticipate customer service needs, resolved non-routine issues and took action accordingly
* Evaluated systems and policies and initiated change when necessary
* Solved problems by drawing on knowledge of other departments and utilized network of contacts
* Acted as a resource for questions from workgroups and customers
* Provided process definition, design, implementation, execution, and maintenance for F&S support for the TSA HR Services Program
* Prepared daily, weekly, and monthly reports and reviewed key metrics associated with the office or workgroup
* Conducted quality assurance checks to ensure service standards are being met...

Accenture was my first job and the most important business consulting school. It was responsible for my consulting perspective, as well as my business-IT integated view. The to getting hired at Accenture is the will to learn, the flexibility to adapt, the ambition to take risks and stand out.

Participated in systems planning, design, development and maintenance projects;

Developed consulting business proposals;

Conducted a financial audit for an university in Rio de Janeiro;

Participated and worked as instructor in more than 8 internal courses in St. Charles (Ill., USA).

Providing branch support to state employees, handling and reorganizing medicaid applications, leading a team of state contractors

Writing test scripts and testing, creating and editing functional designs, editing work plans, gathering business requirements, supporting multiple teams as needed.