Matthew's Answer

* Provided a variety of services according to the current office service delivery model and operating guidelines
* Coordinated daily Facilities & Services activities for workgroups of 5-20 employees ensuring timely, accurate completion of all tasks
* Acted as back-up for floor coverage (as needed for TSA support)
* Used judgment to anticipate customer service needs, resolved non-routine issues and took action accordingly
* Evaluated systems and policies and initiated change when necessary
* Solved problems by drawing on knowledge of other departments and utilized network of contacts
* Acted as a resource for questions from workgroups and customers
* Provided process definition, design, implementation, execution, and maintenance for F&S support for the TSA HR Services Program
* Prepared daily, weekly, and monthly reports and reviewed key metrics associated with the office or workgroup
* Conducted quality assurance checks to ensure service standards are being met